He us upside down but still factory sealed tape on both sides. You get the exact item shown. Everything included is pictured already. Everything is from a smoke-free environment. We try to get everything out fast. However, sometimes, there is a slight delay due to the size of the item and / or traveling, finding more amazing items for customers. Your item will be there before the due date unless there is a problem. There are no retail outlets anywhere that do this either. The agreed price you pay is honored on both ends.